New Online Service For Council Tenants To Be Launched Soon

One of the main fall outs from covid has been the increasing frustrations of trying to book appointments with people in authority. However if you are a council tenent it is set to get a little bit easier

East Suffolk Council’s housing tenants will soon be able to manage their tenancy using a new online service, due to be launched later this year.

A new portal, called ‘myHome East Suffolk’ will be launched by the end of the year and will enable those living in council properties to manage payments, request repairs and make appointments quickly and easily.

The portal will be accessible at any time of day, every day of the year meaning that tenants can access the portal at a time most convenient for them, removing the need to contact the Council’s Housing or Customer Services teams during office hours.

Once live, tenants will be able to sign up for myHome East Suffolk. Once registered, they can easily view or change details about their tenancy, check rent charges and details of payments, set up direct debits, request repairs and more. Tenants can also leave messages for the Housing Team without any need to call or email.

Cllr Richard Kerry, East Suffolk’s cabinet member for Housing said: “myHome East Suffolk will allow tenants to stay in control of their tenancy, by viewing and managing their rent, repairs and other issues at a time to suit them. The new portal will enable tenants to be proactive, find information and resolve queries quickly and easily, without the need to contact our Housing Team.

“We hope that the majority of tenants will sign up for the new portal when ready and this will enable our Housing Team to remain available for any tenants who are unable to use the system and who can continue to contact the team by telephone.”

More details about how to sign up for the new service will be released in the coming weeks and all tenants will be contacted directly regarding the new service.

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