Walton Surgery in Walton High Street has been inspected by The Care Quality Commission (CQC) recently and has been rated ‘inadequate’ overall. The CQC have now put the Surgery in special measures for six months after which it will be inspected again to see if things have improved.
The facility, which caters for around 4,300 people, had previously been rated ‘good’ in 2017 under the leadership of Dr Billy McKee. However it is now run by Suffolk GP Federation – who have come under criticism in the past from staff working at the surgery for not providing adequate leadership. This is the group who are now also running Felixstowe General Hospital, which will lose its walk in Minor Injuries Unit in April.
Suffolk GP Federation have said it is taking the CQC’s findings very seriously. Staff say they are “very disappointed” with the rating.
In their report, inspectors raised concern about safeguarding practices and how patients’ medical records were dealt with. In some cases, major health needs had been missed off medical records, partly due to 358 items of “outstanding correspondence” inspectors found during their visit, and some patients had not been followed up in a timely way.
There was not a “failsafe system” for cervical screening at the surgery, and performance for diabetes was below local and national averages,
But it wasn’t all bad news – the Surgery was rated ‘good’ for care and responsiveness – with patients who completed a recent questionnaire saying they felt supported, and treated with dignity and respect.
Furthermore ‘exception reporting’ – a mechanism which doctors in training can use to report patient safety, rostering and training concerns – was above average for mental health and assessors also found patients’ needs were met by the way services were organised and delivered – one example of this was the on-the-day urgent appointment service.
Practice leaders have vowed to take immediate action, adding that most of the issues raised by the CQC have already been rectified.
The full report can be read here: